Privacy Policy

Our commitment to privacy

Lady Gowrie Queensland (LGQ) is committed to protecting the privacy, dignity and rights of children, families, staff and
visitors. LGQ delivers early childhood education and care, family support services, and community-based programs,
including the Early Years Place in Caboolture, and works in partnership with affiliated services across Queensland. LGQ
delivers early childhood education and care, family support services, and community-based programs, including the Early
Years Place in Caboolture, and works in partnership with affiliated services across Queensland. We handle personal
information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What information we collect

We collect personal and sensitive information that is necessary to deliver our services and meet our obligations, including
child and family information (such as enrolment, health and emergency contact details), information relating to a child’s
development, care and wellbeing, staff and personnel information, financial and billing information (such as payment
details, fee records and subsidy or funding information), incident, complaint and investigation records, information
captured through approved systems used in our services, and images or recordings where appropriate (including
photographs or CCTV). This includes information collected through LGQ-operated services, community programs and
activities where LGQ is responsible for handling that information.

How we collect information
We collect information directly from you where possible, including through enrolment and registration processes, forms,
documentation, online systems, direct conversations and day-to-day interactions. In some cases, we may collect
information from third parties where authorised or required by law (e.g. regulatory bodies or health professionals).

Why we collect and use information
We collect and use personal information to support the delivery of our services, including providing education and care,
supporting the safety, wellbeing and development of children, communicating with families, administering fees and funding
arrangements (including government subsidies), managing our workforce and operations, delivering community programs
and place-based initiatives such as the Early Years Place, responding to incidents or concerns, and meeting our legal and
regulatory obligations. We only use information for the purpose it was collected, or for a directly related and lawful
purpose.

CCTV and monitoring
LGQ uses monitoring and recording practices, including Closed-Circuit Television (CCTV), in some services. CCTV is
used to support child safety, security, incident response and organisational oversight. It is implemented in a controlled and
proportionate way and is not used for routine or continuous monitoring of staff. Where CCTV is in use, signage is
displayed to inform individuals.

How we store and protect information
We take reasonable steps to ensure personal information is secure and protected from misuse, loss, unauthorised access
or disclosure. Information is stored in approved systems, and access is restricted to authorised personnel who require it to
perform their role. We do not allow personal information to be stored or shared through personal devices or unauthorised
systems.

Who we may share information with
We may share personal information where necessary and appropriate to support service delivery, safeguarding, and our
legal obligations, including with authorised staff within LGQ, affiliated services where relevant to service delivery,
partnerships, regulatory authorities and government agencies, law enforcement where required, and third-party providers
who support our services under appropriate controls. We only disclose information where it is lawful, necessary and
appropriate.

Overseas disclosure
LGQ does not routinely disclose personal information overseas. Where third-party systems or providers store information
outside Australia, LGQ takes reasonable steps to ensure appropriate safeguards are in place in accordance with privacy
obligations.

Affiliated services
LGQ works with affiliated early childhood services across Queensland. These services operate independently and are
responsible for managing personal information in accordance with their own privacy obligations. Where LGQ collects or
receives personal information through its role in supporting or engaging with affiliated services, LGQ will handle that
information in accordance with this Privacy Policy. Individuals should contact the relevant affiliated service directly for
information about how their personal information is managed by that service.

Access, correction and complaints
You may request access to, or correction of, your personal information held by LGQ by submitting a request in writing to
[email protected]. We will respond to requests in accordance with privacy laws and may require verification of
your identity.

If you have concerns about how your information has been handled, you can contact us at [email protected].
LGQ will acknowledge, assess and investigate your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Anonymity
Where practicable, individuals may interact with LGQ anonymously or using a pseudonym. However, in most cases, we
require personal information to provide services and meet our legal obligations.

Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, systems or legal obligations.
The latest version will always be available on our website.